Return & Shipping Policy
COVID-19 Notice: Our shipping times may be longer than indicated as changing COVID-19 restrictions affect delivery services. Know that our fulfillment teams continue to send products daily as we take extra precautions to ensure their safety. Thank you for your patience and understanding.
All orders are processed within 2 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order is shipped.
US, CA, UK, AU, and EU Shipping Rates and Estimates
| Shipping method | Estimated delivery time | Price |
| Worldwide Free Shipping (Tracked) | 7 to 25 business days | Free |
| Priority Processing (Insured and Tracked) | 7 to 20 business days | 2.97$ |
| Priority Processing + FREE Replacement and Lifetime Warranty (Recommended) | 7 to 15 business days | 9.97$ |
Worldwide Shipping Rates and Estimates
| Shipping method | Estimated delivery time | Price |
| Worldwide Free Shipping (Tracked) | 7 to 35 business days | Free |
| Priority Processing (Insured and Tracked) | 7 to 25 business days | 2.97$ |
| Priority Processing + FREE Replacement and Lifetime Warranty (Recommended) | 7 to 20 business days | 9.97$ |
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
To track your order please click here.
Shipping to P.O. boxesSome carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
Product shipping limitations
Due to the airplane transport regulations, depending on the country you order from, pressurized butane lighters such as Exotic Crocodile Lighter or Gambit Ace Lighter will possibly come empty and will need to be filled up with regular lighter filling can.
Refunds, returns, and exchangesWe accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please contact as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Contact us at hello@e-hallmark.com
Contact UsIf you have any further questions, please don't hesitate to contact us at hello@teapoty.com