FAQs

HOW DO I PLACE AN ORDER?

After deciding the product(s), quantity, size(s) and shipping method, simply click the “Buy Now” Button that can be found under the title of each product then proceed to Checkout. If you are buying multiple products, click the Cart icon at the upper right corner of your screen to proceed to Checkout.

WHAT ARE YOUR PAYMENT METHODS?

We accept both ShopPay, Google Pay, Apple Pay and credit cards (Visa, Master Card, etc.)

HOW DO I CHECK THE STATUS OF MY ORDER?

Upon placing your order, please allow 1-3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number to your order in your email address. You may also visit our website at any time and click on our Track Order page to find the real-time update of your shipment. If you did not receive the order tracking number please contact us at hello@teapoty.com

DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

HOW LONG DOES SHIPPING TAKE?

For orders to the US, UK, CA, AU, EU countries, it will normally take 10-15 days. For International orders, it might take up to 30 days depending on your location. You will find more information about shipping time in our shipping policy

IS YOUR WEBSITE SECURE WITH MY PERSONAL INFORMATION?

Absolutely! We use SSL security to ensure all your personal information is encrypted.

ORDERED MULTIPLE ITEMS. WHY DID I ONLY RECEIVE ONE?

We ship our products from different warehouses in USA and other countries, so when you order multiple items at a time they will be probably shipped separately. You may receive one item before the next. So don't panic if you don't receive all your items in the same time.

I PLACED AN ORDER BUT I HAVEN'T RECEIVED A CONFIRMATION EMAIL. WHAT'S GOING ON?

Please check your SPAM folder to see if your confirmation email was sent there, if not please feel free to contact us at hello@teapoty.com

I MESSED UP MY SHIPPING ADDRESS AND/OR SHIRT SIZE! CAN I CHANGE IT?

If this happens to you, just email us as soon as you can and we MIGHT be able to care of it. However, we can't make any promises. If your order has already been shipped, we'll still try to make it right. We know how frustrating it can be to pay for something you can't use.

I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT?

You will get a tracking number in your email address once your order has been shipped, please verify your Email spam folder to make sure your receive your tracking number, you can contact us if you didn't find it.

DO YOU OFFER A REFUND IF I DON'T LIKE THE PRODUCT(S)?

Absolutely! We offer full refunds on your order if you wish to cancel within 1 hour. If there’s something wrong with your order (wrong product, defective product, etc.), we ask that you provide us with a picture within 30 days of delivery and we’ll be happy to issue a refund or replacement.

OTHER QUESTIONS?

If you have any additional questions that have not been addressed in our FAQ, please contact us hello@teapoty.com